Pre-A1
Pre-A1: My internet doesn't work
Call the help line and say your internet doesn't work.
You talk to: Help line assistant · 7 turns · about 4 min
- My name is ...
- My internet doesn't work.
Choose your level
Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.
A1
A1: Where is my parcel?
Call about a missing parcel and arrange a call back.
You talk to: Delivery company assistant · 7 turns · about 5 min
- I'm calling about my parcel.
- It isn't here.
A2
A2: Changing my delivery day
Politely change the delivery day and give details about your home.
You talk to: Online shop assistant · 7 turns · about 5 min
- I'd like to change the delivery day.
- I'm going to be at work.
B1
B1: Charged twice for a subscription
Explain a double charge and follow up on the refund.
You talk to: Billing assistant · 7 turns · about 6 min
- I've been charged twice.
- One of them must be a mistake.
B2
B2: Third call about a dropping connection
Escalate a repeated internet problem calmly but firmly.
You talk to: Technical support agent · 8 turns · about 7 min
- This is the third time I've called.
- It drops out every evening.
C1
C1: Negotiating compensation for spoiled food
Tactfully negotiate compensation for food lost because of a faulty fridge-freezer.
You talk to: Customer relations adviser · 9 turns · about 8 min
- It's been a rather frustrating fortnight.
- with respect, that falls some way short of ...
C2
C2: A formal complaint about a damaged piano
Stay measured and firm in a formal complaint meeting and agree a fair resolution.
You talk to: Complaints manager · 9 turns · about 8 min
- That's putting it mildly.
- I'm not looking to apportion blame.
Phrases that help in this situation
Choose a level to see that level's phrases here.
Your progress
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