A formal complaint about a damaged piano
Real life · Customer service
A formal complaint about a damaged piano
Your goal: Stay measured and firm in a formal complaint meeting and agree a fair resolution.
- C2
- 9 turns · about 8 min
You talk to: Complaints manager
Phrases you will need
- That's putting it mildly.
- I'm not looking to apportion blame.
- an oversight rather than anything deliberate
- swept under the carpet
A spoken scene: sound plays only when you press a speaker.
- Before you start, read the scene's goal and the useful phrases.
- Read the other person's speech bubble.
- Choose the most natural reply, or complete the missing word in it.
- After a wrong reply you see why at once; at the end you can read the whole conversation again.
How to play? Scoring and details
- In this set
- You are meeting a complaints manager about a damaged piano. Be precise, measured and firm.
- This game reads words aloud
- This scene can be read aloud: Emma (British accent) reads the other person, Heart (American accent) reads the natural reply. Sound plays only when you press a speaker button, at a pace that suits your level.
The other person's line comes as sound only at first. Press the speaker, listen and reply; show the words if you need them.
- Scoring
- Your answers are checked; at the end you see your score, your mistakes and the right answers.
- With a keyboard
- Keys 1, 2 and 3 choose a reply; Enter continues the conversation.