Pre-A1
Pre-A1: At the airport: finding your gate
Ask where your gate is and find the way.
You talk to: Information desk assistant · 7 turns · about 3 min
- Where is Gate 12, please?
- Turn left.
Choose your level
Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.
A1
A1: At the airport: checking in a bag
Check in, hand over your suitcase and ask for a window seat.
You talk to: Check-in agent · 8 turns · about 4 min
- I'm flying to Dublin.
- one suitcase
A2
A2: At the airport: the security check
Get through the security check by following the instructions.
You talk to: Security officer · 8 turns · about 5 min
- Do I need to take my laptop out?
- It's bigger than that.
B1
B1: At the airport: a missed connection
Get rebooked after missing your connecting flight.
You talk to: Transfer desk agent · 8 turns · about 6 min
- I've missed my connection.
- I have to be there by nine.
B2
B2: Lost luggage at the airport
Report your missing suitcase, describe it and arrange delivery to your hotel.
You talk to: Baggage desk agent · 7 turns · about 7 min
- My suitcase hasn't arrived.
- a black suitcase with a red ribbon
C1
C1: At the airport: an overnight delay
Ask for help with an overnight delay, politely but firmly.
You talk to: Gate agent · 9 turns · about 8 min
- Could you walk me through what happens now?
- I fully appreciate that.
C2
C2: At the airport: a seat swap before take-off
Make a tactful request so you can sit with your child on a full flight.
You talk to: Cabin crew member · 9 turns · about 8 min
- I'd hate to put anyone out.
- I wouldn't dream of expecting that.
Phrases that help in this situation
Choose a level to see that level's phrases here.
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