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At the airport

Check in your bag, find your gate and sort out problems.

Your level: B2

The scene at the level you chose. The other levels follow below.

Lost luggage at the airport

Report your missing suitcase, describe it and arrange delivery to your hotel.

You talk to: Baggage desk agent · 7 turns · about 7 min

Play scene (B2)

Phrases that help at B2

  • My suitcase hasn't arrived.
  • a black suitcase with a red ribbon
  • Is there any way to track it?
  • Could you have it delivered to my hotel?

Every level of this situation

Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.

  1. Pre-A1

    Pre-A1: At the airport: finding your gate

    Ask where your gate is and find the way.

    You talk to: Information desk assistant · 7 turns · about 3 min

    • Where is Gate 12, please?
    • Turn left.
    Play scene (Pre-A1)

  2. A1

    A1: At the airport: checking in a bag

    Check in, hand over your suitcase and ask for a window seat.

    You talk to: Check-in agent · 8 turns · about 4 min

    • I'm flying to Dublin.
    • one suitcase
    Play scene (A1)

  3. A2

    A2: At the airport: the security check

    Get through the security check by following the instructions.

    You talk to: Security officer · 8 turns · about 5 min

    • Do I need to take my laptop out?
    • It's bigger than that.
    Play scene (A2)

  4. B1

    B1: At the airport: a missed connection

    Get rebooked after missing your connecting flight.

    You talk to: Transfer desk agent · 8 turns · about 6 min

    • I've missed my connection.
    • I have to be there by nine.
    Play scene (B1)

  5. B2

    B2: Lost luggage at the airport

    Report your missing suitcase, describe it and arrange delivery to your hotel.

    You talk to: Baggage desk agent · 7 turns · about 7 min

    • My suitcase hasn't arrived.
    • a black suitcase with a red ribbon
    Play scene (B2)

  6. C1

    C1: At the airport: an overnight delay

    Ask for help with an overnight delay, politely but firmly.

    You talk to: Gate agent · 9 turns · about 8 min

    • Could you walk me through what happens now?
    • I fully appreciate that.
    Play scene (C1)

  7. C2

    C2: At the airport: a seat swap before take-off

    Make a tactful request so you can sit with your child on a full flight.

    You talk to: Cabin crew member · 9 turns · about 8 min

    • I'd hate to put anyone out.
    • I wouldn't dream of expecting that.
    Play scene (C2)

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