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On the phone

Book, leave a message and check details by phone.

Your level: B2

The scene at the level you chose. The other levels follow below.

Booking a table by phone

Book a table by phone, then politely change the day.

You talk to: Restaurant host · 7 turns · about 6 min

Play scene (B2)

Phrases that help at B2

  • I'd like to book a table for four.
  • Seven would suit us better.
  • Would it be possible to ...?
  • That's right.

Every level of this situation

Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.

  1. Pre-A1

    Pre-A1: Answering a call from a classmate

    Answer the phone, say your name and get the class details.

    You talk to: Classmate · 6 turns · about 4 min

    • Yes, this is Deniz.
    • Sorry, can you say the room again?
    Play scene (Pre-A1)

  2. A1

    A1: Calling a friend to say you are late

    Tell your friend on the phone that you are going to be late.

    You talk to: Friend at the cinema · 7 turns · about 5 min

    • Sorry, I'm on the bus.
    • I can be there in ten minutes.
    Play scene (A1)

  3. A2

    A2: Leaving a message at a repair workshop

    Leave a message and give your number so they can call you back.

    You talk to: Workshop receptionist · 7 turns · about 6 min

    • Could I speak to Mr Ellis, please?
    • Could you tell him that I called?
    Play scene (A2)

  4. B1

    B1: Rescheduling a heating engineer's visit

    Move a home visit to a new day and explain why.

    You talk to: Heating company assistant · 7 turns · about 6 min

    • I'm calling about the visit on Thursday.
    • I need to change it, I'm afraid.
    Play scene (B1)

  5. B2

    B2: Booking a table by phone

    Book a table by phone, then politely change the day.

    You talk to: Restaurant host · 7 turns · about 6 min

    • I'd like to book a table for four.
    • Seven would suit us better.
    Play scene (B2)

  6. C1

    C1: A conference call with a bad line

    Keep up with a call on a bad line and get your suggestion across clearly.

    You talk to: Project lead · 8 turns · about 7 min

    • You're breaking up a little on my end.
    • Sorry, I missed the last thing you said.
    Play scene (C1)

  7. C2

    C2: Turning down a job offer on the phone

    Decline the offer gracefully and keep the relationship warm.

    You talk to: Studio director · 8 turns · about 8 min

    • I should be upfront with you.
    • I'm genuinely flattered.
    Play scene (C2)

Your progress

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