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At the airport

Check in your bag, find your gate and sort out problems.

Your level: B1

The scene at the level you chose. The other levels follow below.

At the airport: a missed connection

Get rebooked after missing your connecting flight.

You talk to: Transfer desk agent · 8 turns · about 6 min

Play scene (B1)

Phrases that help at B1

  • I've missed my connection.
  • I have to be there by nine.
  • What happens to my suitcase?
  • That's a relief.

Every level of this situation

Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.

  1. Pre-A1

    Pre-A1: At the airport: finding your gate

    Ask where your gate is and find the way.

    You talk to: Information desk assistant · 7 turns · about 3 min

    • Where is Gate 12, please?
    • Turn left.
    Play scene (Pre-A1)
  2. A1

    A1: At the airport: checking in a bag

    Check in, hand over your suitcase and ask for a window seat.

    You talk to: Check-in agent · 8 turns · about 4 min

    • I'm flying to Dublin.
    • one suitcase
    Play scene (A1)
  3. A2

    A2: At the airport: the security check

    Get through the security check by following the instructions.

    You talk to: Security officer · 8 turns · about 5 min

    • Do I need to take my laptop out?
    • It's bigger than that.
    Play scene (A2)
  4. B1

    B1: At the airport: a missed connection

    Get rebooked after missing your connecting flight.

    You talk to: Transfer desk agent · 8 turns · about 6 min

    • I've missed my connection.
    • I have to be there by nine.
    Play scene (B1)
  5. B2

    B2: Lost luggage at the airport

    Report your missing suitcase, describe it and arrange delivery to your hotel.

    You talk to: Baggage desk agent · 7 turns · about 7 min

    • My suitcase hasn't arrived.
    • a black suitcase with a red ribbon
    Play scene (B2)
  6. C1

    C1: At the airport: an overnight delay

    Ask for help with an overnight delay, politely but firmly.

    You talk to: Gate agent · 9 turns · about 8 min

    • Could you walk me through what happens now?
    • I fully appreciate that.
    Play scene (C1)
  7. C2

    C2: At the airport: a seat swap before take-off

    Make a tactful request so you can sit with your child on a full flight.

    You talk to: Cabin crew member · 9 turns · about 8 min

    • I'd hate to put anyone out.
    • I wouldn't dream of expecting that.
    Play scene (C2)

Your progress

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