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Buying tickets

Buy a train or bus ticket and ask about the platform.

Your level: B1

The scene at the level you chose. The other levels follow below.

My train has been cancelled

Find another way to travel after your train is cancelled.

You talk to: Station assistant · 8 turns · about 6 min

Play scene (B1)

Phrases that help at B1

  • My train has just been cancelled.
  • Is there another way I can get there?
  • Will my ticket still be valid?
  • I'd better go now.

Every level of this situation

Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.

  1. Pre-A1

    Pre-A1: A bus ticket to the city centre

    Buy a single ticket to the city centre from the driver.

    You talk to: Bus driver · 6 turns · about 3 min

    • The city centre, please.
    • Single, please.
    Play scene (Pre-A1)

  2. A1

    A1: Coach tickets for a parent and child

    Buy an adult and a child ticket and find out where to get on.

    You talk to: Coach station clerk · 7 turns · about 5 min

    • Two tickets to ..., please.
    • One adult and one child.
    Play scene (A1)

  3. A2

    A2: Buying a train ticket

    Buy a return ticket to the airport and get the train details.

    You talk to: Ticket office clerk · 7 turns · about 6 min

    • A return ticket to ..., please.
    • What time is the next train?
    Play scene (A2)

  4. B1

    B1: My train has been cancelled

    Find another way to travel after your train is cancelled.

    You talk to: Station assistant · 8 turns · about 6 min

    • My train has just been cancelled.
    • Is there another way I can get there?
    Play scene (B1)

  5. B2

    B2: Claiming a refund for a missed connection

    Claim a refund for a missed connection and negotiate a full one.

    You talk to: Customer service officer · 8 turns · about 7 min

    • I missed my connection.
    • They were booked as a single journey.
    Play scene (B2)

  6. C1

    C1: Weighing up a season ticket

    Question the season ticket conditions and find the one that suits you.

    You talk to: Ticket office supervisor · 8 turns · about 7 min

    • get my head round the conditions
    • up in the air
    Play scene (C1)

  7. C2

    C2: Disputing a penalty fare on the train

    Dispute an unfair penalty fare with measured language.

    You talk to: Ticket inspector · 8 turns · about 8 min

    • I appreciate you're only applying the rules.
    • your hands are tied
    Play scene (C2)

Your progress

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