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Renting a flat

Ask about a flat, discuss terms and report a repair.

Your level: B1

The scene at the level you chose. The other levels follow below.

Telling the landlord the boiler has stopped working

Report a broken boiler and arrange a time for the repair.

You talk to: Landlord · 7 turns · about 6 min

Play scene (B1)

Phrases that help at B1

  • The boiler has stopped working.
  • We haven't had hot water since yesterday.
  • I can let them in.
  • It's been dripping for a few weeks.

Every level of this situation

Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.

  1. Pre-A1

    Pre-A1: Is the flat on Park Road free?

    Ask if a flat is free, how many rooms it has and how much it is.

    You talk to: Letting agent · 7 turns · about 3 min

    • Is it free?
    • How many rooms?
    Play scene (Pre-A1)

  2. A1

    A1: Looking round a flat with the owner

    Ask about the rooms, what is included and the rent per month.

    You talk to: Flat owner · 7 turns · about 5 min

    • Is there a balcony?
    • Can I have a look upstairs?
    Play scene (A1)

  3. A2

    A2: Asking about bills and the deposit

    Find out which bills are included and how the deposit works.

    You talk to: Letting agent · 7 turns · about 6 min

    • Are the bills included in the rent?
    • How much do they usually cost?
    Play scene (A2)

  4. B1

    B1: Telling the landlord the boiler has stopped working

    Report a broken boiler and arrange a time for the repair.

    You talk to: Landlord · 7 turns · about 6 min

    • The boiler has stopped working.
    • We haven't had hot water since yesterday.
    Play scene (B1)

  5. B2

    B2: Negotiating a later start date for a new flat

    Negotiate the start date politely and reach a compromise.

    You talk to: Landlady · 8 turns · about 7 min

    • The only thing is...
    • Would you be open to splitting the difference?
    Play scene (B2)

  6. C1

    C1: Asking to leave a tenancy early

    Explain tactfully that you need to leave early and propose a fair solution.

    You talk to: Landlord · 9 turns · about 8 min

    • I'm afraid I've got some news.
    • a good five months early
    Play scene (C1)

  7. C2

    C2: A disagreement over the deposit

    Challenge a deposit deduction diplomatically, concede what's fair and agree a next step.

    You talk to: Former landlord · 9 turns · about 8 min

    • It came as a bit of a surprise.
    • which is rather my point
    Play scene (C2)

Your progress

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