Pre-A1
Pre-A1: A towel and the Wi-Fi password
Ask reception for a towel and the Wi-Fi password.
You talk to: Receptionist · 6 turns · about 3 min
- One more towel, please.
- It's room seven.
Choose your level
Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.
A1
A1: My hotel room is too noisy
Report a noisy room and ask for another one.
You talk to: Night receptionist · 7 turns · about 5 min
- My room is very noisy.
- I can't sleep.
A2
A2: Checking in at a hotel
Check in and find out about breakfast, Wi-Fi and check-out time.
You talk to: Receptionist · 7 turns · about 6 min
- I have a reservation under the name ...
- What time does breakfast start?
B1
B1: Asking for a late check-out
Ask for a late check-out, explain why, and agree on a time.
You talk to: Receptionist · 8 turns · about 6 min
- I was wondering if I could check out later.
- My flight isn't until seven.
B2
B2: A mistake on the hotel bill
Politely challenge a wrong charge and get it corrected.
You talk to: Front desk agent · 8 turns · about 6 min
- I think there might be a mistake here.
- I've been charged for ...
C1
C1: Negotiating a conference group booking
Negotiate group booking terms diplomatically.
You talk to: Hotel events manager · 8 turns · about 7 min
- give or take a few
- provided we can adjust numbers
C2
C2: A delicate word with the duty manager
Raise a sensitive complaint with tact and measured language.
You talk to: Duty manager · 8 turns · about 8 min
- It's a slightly delicate matter.
- less than gracious
Phrases that help in this situation
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