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GrammarDotsby Aslıgül Aşkın
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At a hotel

Check in, ask for a room and report a problem.

Your level: Pre-A1

The scene at the level you chose. The other levels follow below.

A towel and the Wi-Fi password

Ask reception for a towel and the Wi-Fi password.

You talk to: Receptionist · 6 turns · about 3 min

Play scene (Pre-A1)

Phrases that help at Pre-A1

  • One more towel, please.
  • It's room seven.
  • The Wi-Fi password, please.
  • Where is the restaurant?

Every level of this situation

Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.

  1. Pre-A1

    Pre-A1: A towel and the Wi-Fi password

    Ask reception for a towel and the Wi-Fi password.

    You talk to: Receptionist · 6 turns · about 3 min

    • One more towel, please.
    • It's room seven.
    Play scene (Pre-A1)

  2. A1

    A1: My hotel room is too noisy

    Report a noisy room and ask for another one.

    You talk to: Night receptionist · 7 turns · about 5 min

    • My room is very noisy.
    • I can't sleep.
    Play scene (A1)

  3. A2

    A2: Checking in at a hotel

    Check in and find out about breakfast, Wi-Fi and check-out time.

    You talk to: Receptionist · 7 turns · about 6 min

    • I have a reservation under the name ...
    • What time does breakfast start?
    Play scene (A2)

  4. B1

    B1: Asking for a late check-out

    Ask for a late check-out, explain why, and agree on a time.

    You talk to: Receptionist · 8 turns · about 6 min

    • I was wondering if I could check out later.
    • My flight isn't until seven.
    Play scene (B1)

  5. B2

    B2: A mistake on the hotel bill

    Politely challenge a wrong charge and get it corrected.

    You talk to: Front desk agent · 8 turns · about 6 min

    • I think there might be a mistake here.
    • I've been charged for ...
    Play scene (B2)

  6. C1

    C1: Negotiating a conference group booking

    Negotiate group booking terms diplomatically.

    You talk to: Hotel events manager · 8 turns · about 7 min

    • give or take a few
    • provided we can adjust numbers
    Play scene (C1)

  7. C2

    C2: A delicate word with the duty manager

    Raise a sensitive complaint with tact and measured language.

    You talk to: Duty manager · 8 turns · about 8 min

    • It's a slightly delicate matter.
    • less than gracious
    Play scene (C2)

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