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GrammarDotsby Aslıgül Aşkın
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At the bank

Open an account, ask about your card and fix a payment.

Choose your level

Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.

  1. Pre-A1

    Pre-A1: Changing pounds into euros at the bank counter

    Change pounds into euros: say the amount and the currency.

    You talk to: Bank clerk · 7 turns · about 3 min

    • I want to change money.
    • Pounds to euros, please.
    Play scene (Pre-A1)

  2. A1

    A1: Opening a bank account: what documents do I need?

    Show the documents you need to open an account and answer simple questions.

    You talk to: Bank adviser · 7 turns · about 5 min

    • I would like to open a bank account.
    • Here is my passport.
    Play scene (A1)

  3. A2

    A2: The cash machine kept my card

    Explain that the cash machine kept your card and ask for a new one.

    You talk to: Bank employee · 8 turns · about 6 min

    • The cash machine kept my card.
    • It happened about ten minutes ago.
    Play scene (A2)

  4. B1

    B1: A transfer to my sister hasn't arrived

    Explain that your payment hasn't arrived, find out why and ask what happens next.

    You talk to: Payments adviser · 7 turns · about 6 min

    • She still hasn't received it.
    • I've already checked the account number.
    Play scene (B1)

  5. B2

    B2: Politely questioning an unexpected bank fee

    Question a fee politely and ask for it to be reviewed.

    You talk to: Customer service adviser · 8 turns · about 7 min

    • I'd like to understand why.
    • Is there any flexibility?
    Play scene (B2)

  6. C1

    C1: Setting up a meeting about a business account

    Arrange a meeting about a business account, fix a time and ask what to prepare.

    You talk to: Business banking manager · 8 turns · about 7 min

    • I was hoping to arrange a meeting.
    • We've outgrown our current set-up.
    Play scene (C1)

  7. C2

    C2: A transfer held for a security check

    Discuss a held payment, help the review and mention your deadline without pushing the bank to skip checks.

    You talk to: Payments review adviser · 9 turns · about 8 min

    • I gather there's been a hitch.
    • a rough timescale
    Play scene (C2)

Phrases that help in this situation

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