Politely questioning an unexpected bank fee
Real life · At the bank
Politely questioning an unexpected bank fee
Your goal: Question a fee politely and ask for it to be reviewed.
- B2
- 8 turns · about 7 min
You talk to: Customer service adviser
Phrases you will need
- I'd like to understand why.
- Is there any flexibility?
- Would you mind putting the request in?
- Thanks for looking into it.
A spoken scene: sound plays only when you press a speaker.
- Before you start, read the scene's goal and the useful phrases.
- Read the other person's speech bubble.
- Choose the most natural reply, or complete the missing word in it.
- After a wrong reply you see why at once; at the end you can read the whole conversation again.
How to play? Scoring and details
- In this set
- You have been charged a £25 fee. Speak to the bank adviser, explain why it happened and ask politely for a review.
- This game reads words aloud
- This scene can be read aloud: Emma (British accent) reads the other person, Heart (American accent) reads the natural reply. Sound plays only when you press a speaker button, at a pace that suits your level.
The other person's line comes as sound only at first. Press the speaker, listen and reply; show the words if you need them.
- Scoring
- Your answers are checked; at the end you see your score, your mistakes and the right answers.
- With a keyboard
- Keys 1, 2 and 3 choose a reply; Enter continues the conversation.