Pre-A1
Pre-A1: Answering a call from a classmate
Answer the phone, say your name and get the class details.
You talk to: Classmate · 6 turns · about 4 min
- Yes, this is Deniz.
- Sorry, can you say the room again?
Choose your level
Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.
A1
A1: Calling a friend to say you are late
Tell your friend on the phone that you are going to be late.
You talk to: Friend at the cinema · 7 turns · about 5 min
- Sorry, I'm on the bus.
- I can be there in ten minutes.
A2
A2: Leaving a message at a repair workshop
Leave a message and give your number so they can call you back.
You talk to: Workshop receptionist · 7 turns · about 6 min
- Could I speak to Mr Ellis, please?
- Could you tell him that I called?
B1
B1: Rescheduling a heating engineer's visit
Move a home visit to a new day and explain why.
You talk to: Heating company assistant · 7 turns · about 6 min
- I'm calling about the visit on Thursday.
- I need to change it, I'm afraid.
B2
B2: Booking a table by phone
Book a table by phone, then politely change the day.
You talk to: Restaurant host · 7 turns · about 6 min
- I'd like to book a table for four.
- Seven would suit us better.
C1
C1: A conference call with a bad line
Keep up with a call on a bad line and get your suggestion across clearly.
You talk to: Project lead · 8 turns · about 7 min
- You're breaking up a little on my end.
- Sorry, I missed the last thing you said.
C2
C2: Turning down a job offer on the phone
Decline the offer gracefully and keep the relationship warm.
You talk to: Studio director · 8 turns · about 8 min
- I should be upfront with you.
- I'm genuinely flattered.
Phrases that help in this situation
Choose a level to see that level's phrases here.
Your progress
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