Pre-A1
Pre-A1: A bus ticket to the city centre
Buy a single ticket to the city centre from the driver.
You talk to: Bus driver · 6 turns · about 3 min
- The city centre, please.
- Single, please.
Choose your level
Each level is a different moment in this situation: short and simple at first, more nuanced at the higher levels.
A1
A1: Coach tickets for a parent and child
Buy an adult and a child ticket and find out where to get on.
You talk to: Coach station clerk · 7 turns · about 5 min
- Two tickets to ..., please.
- One adult and one child.
A2
A2: Buying a train ticket
Buy a return ticket to the airport and get the train details.
You talk to: Ticket office clerk · 7 turns · about 6 min
- A return ticket to ..., please.
- What time is the next train?
B1
B1: My train has been cancelled
Find another way to travel after your train is cancelled.
You talk to: Station assistant · 8 turns · about 6 min
- My train has just been cancelled.
- Is there another way I can get there?
B2
B2: Claiming a refund for a missed connection
Claim a refund for a missed connection and negotiate a full one.
You talk to: Customer service officer · 8 turns · about 7 min
- I missed my connection.
- They were booked as a single journey.
C1
C1: Weighing up a season ticket
Question the season ticket conditions and find the one that suits you.
You talk to: Ticket office supervisor · 8 turns · about 7 min
- get my head round the conditions
- up in the air
C2
C2: Disputing a penalty fare on the train
Dispute an unfair penalty fare with measured language.
You talk to: Ticket inspector · 8 turns · about 8 min
- I appreciate you're only applying the rules.
- your hands are tied
Phrases that help in this situation
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