Charged twice for a subscription
Real life · Customer service
Charged twice for a subscription
Your goal: Explain a double charge and follow up on the refund.
- B1
- 7 turns · about 6 min
You talk to: Billing assistant
Phrases you will need
- I've been charged twice.
- One of them must be a mistake.
- When will I get it back?
- If it happens again, ...
A spoken scene: sound plays only when you press a speaker.
- Before you start, read the scene's goal and the useful phrases.
- Read the other person's speech bubble.
- Choose the most natural reply, or complete the missing word in it.
- After a wrong reply you see why at once; at the end you can read the whole conversation again.
How to play? Scoring and details
- In this set
- Your music subscription took two payments this month. Explain the problem to the billing team.
- This game reads words aloud
- This scene can be read aloud: Emma (British accent) reads the other person, Heart (American accent) reads the natural reply. Sound plays only when you press a speaker button, at a pace that suits your level.
The other person's line comes as sound only at first. Press the speaker, listen and reply; show the words if you need them.
- Scoring
- Your answers are checked; at the end you see your score, your mistakes and the right answers.
- With a keyboard
- Keys 1, 2 and 3 choose a reply; Enter continues the conversation.