Skip to main content

Where is my parcel?

Real life · Customer service

Where is my parcel?

Your goal: Call about a missing parcel and arrange a call back.

  • A1
  • 7 turns · about 5 min

You talk to: Delivery company assistant

Phrases you will need

  • I'm calling about my parcel.
  • It isn't here.
  • Can you call me back later?
  • That's right.

A spoken scene: sound plays only when you press a speaker.

  1. Before you start, read the scene's goal and the useful phrases.
  2. Read the other person's speech bubble.
  3. Choose the most natural reply, or complete the missing word in it.
  4. After a wrong reply you see why at once; at the end you can read the whole conversation again.
How to play? Scoring and details
In this set
The system says your parcel is delivered, but it isn't at your home. Call the delivery company.
This game reads words aloud
This scene can be read aloud: Emma (British accent) reads the other person, Heart (American accent) reads the natural reply. Sound plays only when you press a speaker button, at a pace that suits your level.

The other person's line comes as sound only at first. Press the speaker, listen and reply; show the words if you need them.

Scoring
Your answers are checked; at the end you see your score, your mistakes and the right answers.
With a keyboard
Keys 1, 2 and 3 choose a reply; Enter continues the conversation.