English phrases for making appointments and phone calls

Speaking English on the phone feels harder because you can't see the other person's face or gestures. A few ready-made phrases make short calls, such as booking an appointment or asking for information, much easier.

Starting the call

“Hello, this is Ayşe Demir.” / “I'm calling about…” / “Could I speak to…, please?” Saying who you are and why you are calling in the first sentence points the call in the right direction straight away.

Booking an appointment

“I'd like to make an appointment.” / “Do you have anything available on Tuesday?” / “Is 3 o'clock OK?” / “That's fine, thank you.”

Changing or cancelling

“I need to change my appointment.” / “Could we move it to Friday?” / “I'm afraid I have to cancel.”

When you don't catch something

“Sorry, could you say that again?” / “Could you spell that, please?” / “Could you speak a little more slowly?” Using these is polite and natural, and always better than pretending to understand.

Ending the call

“Thank you for your help.” / “See you on Tuesday.” / “Goodbye.” Writing your sentences on paper before you call reduces the tension you feel on the phone.

To keep going, see Days, months, seasons, and telling the time in English and At the doctor's in English: describing symptoms.

Frequently asked questions

What should I say if I don't understand the caller? Saying “Sorry, could you say that again?” or “Could you speak a little more slowly?” is polite and natural, and always better than pretending.

How can I prepare before a call? Write what you want to say in two or three sentences and keep the details you may be asked for (name, date, time) ready.